Cash on Delivery and Free Shipping Nationwide!
Cash on Delivery and Free Shipping Nationwide!

FAQ

Estimated Time Of Arrival (Cash on Delivery Orders)

Metro Manila 2-5 business days
Provincial 2-10 business days

We do no control the day or time of the delivery as this is on our courier's discretion and schedule.

It has been X amount of days and I have not received my order?

This can occur due to incomplete address, product delay and courier problem, please email us or contact us as soon as possible so we can follow up to our partners.

The courier sent an SMS but I am not available and the house is empty. What to do?

Our partners will try to redeliver your order 2-3x, kindly keep communication with the rider that day.

Can somebody else claim the item on my behalf?

As long as the address is correct, anyone can receive and pay for the item.

Please note: During this holiday seasons or ber months, a delay is normal as couriers such as LBC, 2GO is also experiencing heavy volume on their warehouse, so please bear with us.

I have received a broken or non-functioning item.

As much as we have checked the item before we shipped out, broken items is also possible due to courier mishandling especially on provincial areas, please contact us immediately and will gladly replace your item.

I need a refund and not satisfied, How Do I get a full refund?

We are sorry that you did not like our item, we have our refund policy enable for customer protection.

Kindly send the image of the broken item and tell us a brief story on what happened, contact our Facebook immediately. Or email us at info@hypemerch.com